Support

Requests to Block Adverse Items of Information Resulting from Human Trafficking or Abuse

If you are or have been a victim of any form of human trafficking, sex trafficking, including abuse or exploitation, you or your representative can submit a request for Cisive to remove or block adverse information (records) that resulted from that victimization, from your Cisive consumer report.

Required Supporting Information.

For Cisive to process your request, you will need to provide the following documents and information along with your request:

1.      Documentation that you were a victim of human trafficking or abuse. May be one or more of the following:

         A document that includes a determination that you were a victim from:

                 • A federal, state, local, or tribal governmental entity; or

                  • A non-governmental organization or taskforce (including affiliated service providers) authorized by a governmental agency to investigate and make a determination of human trafficking, sex trafficking, abuse or exploitation;

                                  - A signed statement from you (or your representative) saying that you were a victim. This statement (or an accompanying document) must also be signed or certified by a representative of a governmental agency or non-governmental organization, task force (including affiliated service providers); OR

                                  - One or more documents from a court showing a determination by a court that you were a victim of human trafficking in a case where a central issue is whether you are a victim of human trafficking, sex trafficking, abuse, or exploitation. Court documents can be made up of several documents from the court case that together show that the court accepted as true or found no genuine dispute that you were a victim.

2.      Appropriate Proof of Identity.  To assist us in processing your request, provide your full name (first, middle initial, last, suffix), any other or previously used names, current and/or recent full address (street number and name, apt. no., city, state, and zip code), full Social Security number (if you have one), and date of birth.  Along with a copy of your driver’s license, passport or other government issued identification document.

                    • If a designated representative, like your attorney or a victim assistance advocate, is preparing your statement or submitting a request on your behalf, they must also include proof of their identity and specific documentation that you have authorized them to act for you.

3.      Identification of the Specific Related Adverse Information. A statement identifying the specific items of adverse information, such as a particular conviction, that should not be reported because the information resulted from your victimization.  

4.       Contact information.  Include your preferred mailing address (or email address) so that Cisive can communicate with you in writing about your request.

Where to send a request or seek more information.  

‍For additional information and or to submit a request along with the required supporting documentation may be sent to Cisive at the following addresses:

Cisive
ATTN: Human Trafficking and Abuse Requests
8707 Commerce Drive, Suite A
Easton, Maryland 21601

or

Cisive
ATTN: Human Trafficking and Abuse Requests
Compliance@Cisive.com

‍

Our Commitment to Confidentiality.  Cisive recognizes the extreme sensitivity of the subject matter related to cases of Human Trafficking and Abuse victimization. ALL such requests and supporting information will be treated with sensitivity and afforded the highest level of security and privacy. Any related information provided to Cisive will also be considered strictly confidential and will not be used for any other purposes.

Student Support

Order My Background Check Or Drug Screen

To order your background check or drug screen from StudentCheck, please click here and complete the form by selecting your school and program from the drop-down menu. A background check typically takes 3-5 business days to complete, and turnaround time of drug screening results, if included, is determined by a variety of factors. Your report and/or drug screening results will be provided to your clinical site or school upon completion.

Check My Background Check's Status or View My Report

If you have already ordered your background check, you may click here to check the status. If your background check is complete, you will have the option to download it in PDF format.

Request a Copy of My Receipt

If you have misplaced the e-mail with your background check confirmation and receipt, please call 877-214-5496 with your details and our Client Services team will provide you with another copy.

I Need Help With a Different Frequently Asked Question

If you are having trouble placing your background check order or need further assistance, please review our StudentCheck Frequently Asked Questions (FAQ) and you will most likely find the answer you are looking for.

Dispute My Background Check Report

Request a Copy of My Report

To request a copy of your background check and/or drug screening report from PreCheck, please complete and submit the form below.

FAQs and Helpful Links

How do I request a copy of my background check report?

You can request a copy of your report through our online form, email, or phone. Click here for more information on requesting a copy of your report.

How do I dispute the accuracy of my background check report?

You can dispute the contents of your background check report by using our online form, email, or phone. Click here for more information on disputing your report.

I applied for a job; how do I know if the company ran a background check on me?

Before a prospective employer can order a background check on you, it has to tell you that it will do so through a proper disclosure and it also has to get your written permission. The forms that an applicant signs off on are commonly referred to as the “disclosure and authorization” forms. However, letting you know it will run a check as part of the hiring process and getting your permission in advance doesn’t always mean that the company will actually run a background check.

Depending on its hiring process, some companies may have all applicants fill out a consent form and receive a disclosure as one part of the application process. However, the company will only run the background check on the candidate(s) actually being considered for the position.

The other scenario involves the prospective employer only making a disclosure and obtaining consent once a conditional offer of employment has been made to the candidate.

An applicant can either ask the HR department directly or if it knows which background check company the prospective employer uses, it can ask the screening firm if a report was prepared.

What is the Fair Credit Reporting Act (FCRA)?

The FCRA is a federal consumer protection statute that regulates consumer reports and ensures the accuracy and security of consumer information. The FCRA applies when an employer uses a third party to prepare the report. An employment background check is one type of consumer report. While the word “credit” is included in the name of the federal law, the FCRA does not only regulate credit reports. Credit reports are one type of consumer report. Most employment background checks do NOT contain credit reports.

Under the FCRA, the “consumer” refers to the subject of a background report. The “End-User” is the party that orders and uses the report to make a decision affecting the consumer (e.g. employment, tenancy, credit, etc.). In the employment context, the end-user is the prospective employer. And the background check company that prepares the report is a type of “consumer reporting agency” or CRA.

What are my rights if a background check was run on me?

Under the FCRA, if a background check report was run on you, then you would have already received a proper written disclosure informing you of such and you would have already given written consent. If any part of the report was used to make a decision that resulted in you not getting the job, being terminated, not being allowed to volunteer, etc. then the company has to follow what’s referred to as the “adverse action” process.

This process involves letting you know that such an “adverse action” is the result of the background check report. The company does this by sending you a pre-adverse notice along with a copy of your background report and a document entitled “A Summary of Your Rights under the Fair Credit Reporting Act.” Once you receive this notice, you should review your report and contact the company that prepared the report (their information is included in the Pre-adverse Notice) if any part of your report is inaccurate or incomplete. Once contacted by you about your dispute, the background check company must reinvestigate it at no cost and complete it under 30 days, but most likely it strives to complete the reinvestigation as quickly as possible so the company can move forward with a final hiring decision. Upon completing the reinvestigation, the background check company will update you, the consumer, and the company that ordered your report, on the outcome of the reinvestigation. The CRA will provide amended reports if changes were made; otherwise, it will confirm its original findings. The prospective employer would then decide on hiring based on that new report.

If I have a criminal record, will I not be considered for the position?

Generally speaking, the presence of criminal history is not an automatic bar to employment. It truly depends on the company considering you for the position, and those prospective employers take a lot of things into consideration. In making its decision when there is criminal history, employers generally look to see if it relates to the position sought. The background check company does not know employers’ hiring standards and is not involved in the hiring decision.

The Equal Employment Opportunity Commission has issued guidance to employers when evaluating an applicant’s criminal history in hiring and has advised employers to consider:

• The Nature and Gravity of the offense or conduct
• The Time that has passed since the offense, conduct and/or completion of the sentence
• The Nature of the job held or sought

In its 2012 Enforcement Guidance, the EEOC outlines additional considerations employers should take into account when an applicant does have criminal history.

The EEOC does not prohibit employers from running background checks.

What's usually included in a background check report?

The components of an employment background check vary depending on what the prospective employer or employer selects as part of the background check package. This information may be based in part on any applicable legal requirements that may apply when an employer hires a particular position that requires a certain type of check. Generally speaking though, a prospective employer wants to confirm the education and employment credentials of the applicant. They also want to know if the individual has any criminal history that directly relates to the position they are being hired for, but more importantly, they want to be able to trust their new hire, so they are looking for honesty in the candidate. Other types of screening include checking if the individual has an active license that may be required for the position or if they are sanctioned or excluded from participating in federal or state programs.

If I had a criminal record that was subsequently sealed or expunged, will it show up on a background report? 

Expunged and sealed records that have been removed from the county court would not appear on a criminal background check. Depending on the timing, there are instances when a defendant’s request for expungement has been signed and approved, but the court has not removed the record yet.

If I had a record that was dismissed but not expunged, will it show up on a background check report?

During a county court record search, dismissed records are located by the background check company. Dismissed records are referred to as non-convictions. Under the federal FCRA, a screening firm can report non-convictions for 7 years. However, certain states have more stringent restrictions that may not allow the reporting of non-conviction records. While inclusion of dismissed records in a report is legally permissible and accurately reflects the court record, the reality is that most employers do not consider them in their hiring decision because they are non-convictions.

Does my background report contain a credit check?

The majority of employment background checks DO NOT contain credit checks. Employers typically only order credit checks on a report if they are hiring for a position that involves handling finances, access to financial or other sensitive information, etc. Additionally, a number of states have specific laws that limit when employers can order and use credit checks in hiring and employment. And when a credit check is included in an employment background check, it does NOT include a credit score.

What happens if a previous employer will not verify information about me or if a former company is out of business?

Lack of response from an employer results in an incomplete verification. There are only so many requests a CRA can make before the report must be closed. Whether it’s an unresponsive previous employer or a closed business, the result is a report with incomplete information that may not allow your prospective employer to quickly make a hiring decision about you. This is no fault of your own, but you may be able to provide information to help complete the verification. In such a scenario, you may be contacted by the screening company about these delays or about requests for additional information.

Where can I find more information about employment background checks and my rights as a consumer?

Access the links below for more information:

Professional Background Screening Association (PBSA):
PBSA is a non-profit trade organization established to promote a high level of ethics and performance standards for the screening industry. Their mission is “to advance excellence in the screening profession.”
‍
‍Federal Trade Commission (FTC)
‍
‍Consumer Financial Protection Bureau (CFPB)
‍
‍Fair Credit Reporting Act (FCRA)
‍
‍A Summary of Your Rights under the FCRA
‍
‍Equal Employment Opportunity Commission (EEOC)
‍
‍TransUnion Credit Report FAQ

Student FAQ

What forms of payment are accepted?

Visa, Mastercard, and American Express Credit or Debit Cards are accepted.

How much does a StudentCheck background check cost?

Each school and program have its own unique needs and requirements, so the best way to get your background check’s price is to contact your school or program director. They should provide you with a detailed instruction sheet that will indicate the price.

Is my personal information secure through StudentCheck?

Yes, absolutely and without question. PreCheck’s StudentCheck is a 256 bit VeriSign secure website. Under no circumstances will PreCheck divulge or sell any of your information to any third party. PreCheck places our highest priority on the privacy of our customers and the security of their information.

How do I check on the status of my report?

Go to https://weborder.precheck.net/StudentCheck/studentStatus.aspx and you will get redirected to a Check Status screen where you can provide your SSN #, Date of Birth, report/confirmation number, and a list of all your requests displayed with the corresponding status. If you have additional questions, please contact us at studentcheck@precheck.com.

How do I obtain a free copy of my background or drug screen report?

Go to https://weborder.precheck.net/StudentCheck/studentStatus.aspx you will get redirected to a Check Status screen where you can provide your your SSN#, date of birth, and report/confirmation number. A list of all your requests will be displayed with corresponding status Once the status is 'completed' click on the PDF document to download and print your report. You must have Adobe Acrobat Reader to download and print your report. If you do not have Adobe Acrobat Reader, you may download the program by clicking here. If you have additional questions, please contact us at studentcheck@precheck.com.

I can't find my school or program. What should I do?

Your school program may not participate in StudentCheck online application at this time. If your school program is not listed, please contact your school program director for proper instructions or have them contact StudentCheck at 866-961-6587.

I do not have a social security number. Can I still submit my application?

Yes, you will choose “I do not have a Social Security Number” on the personal page. You will then have the option to enter a USCIS Form I-94 Number, or Foreign National ID Number (NIN), or Passport. You will not be able to check the status of your background check online because your results are linked to your social security number. To request a copy of your background report, please e-mail studentcheck@precheck.com.

Can I do a report on myself?

No, your background check must be ordered through your school or employer to ensure we meet their requirements. If your school is not listed contact your school contact.

What is reported on a StudentCheck background report?

Background check components can vary depending on each school or program’s unique requirements.  Please contact your school for their background screening policy.

I need to switch programs this semester. Can I use my old background report?

Please check with your school for their policy on transferring background checks between programs. Not all schools will accept a transfer. Once you have confirmed your school will accept the transferred background report, you can submit your request via e-mail to studentcheck@precheck.com.

I selected the wrong package. What should I do to correct it? 

Contact your school to ensure you are ordering the correct package as required by their policy. Once you have confirmed which package you need, you can request a change by e-mailing studentcheck@precheck.com.

I am having trouble entering my Canadian zip code. How can I complete my application?

If you live in Canada or have lived there previously, please enter your school’s zip code to bypass our online system.

How can I get a copy of my receipt?

Please call PreCheck at 866-961-6587 or e-mail studentcheck@precheck.com to obtain a copy of your receipt.

How can I upload my immunizations?

Your confirmation email will contain a link to the immunization and additional documents requirements for you to participate in your program. You will need to obtain all requirements through your provider and your name should be legible on all documentation. Once you have gathered your requirements, please submit them by following the link in your confirmation or by logging into your Sentry MD account at https://mysentrymd.com/#/home. You will receive confirmation that the upload was successful. Your Immunization Tracking order is good for the duration of your program.

Can I link your site to my organization's website? 

Yes. You may use our internet address (www.mystudentcheck.com).

Can we use your company for traditional employment screening services?

Yes. PreCheck offers Pre-employment screening services for the Healthcare industry, drug testing and investigative services. For more information about our products or our other services, email us at sales@precheck.com.

How long is my report valid?

Your background check can be accessed by your school indefinitely. Some organizations may require 're-checks' on an annual or semi-annual basis. The time frame in which organizations consider background checks to be valid varies depending on individual policies.

Is it important for applicants to be re-screened?

Yes. Considering a lot can happen in a year, many organizations require 're-checks' on an annual or semi-annual basis.

How do I provide my students with instructions for using your site?

Once you have signed up with PreCheck, our Client Services Manager will send you a student instruction sheet detailing the application and submittal process for the students.

It has been more than 5 days. Where are my results?

All aspects of your background check must be complete before results are posted for review. Also, some components such as employment and/or professional license verifications can at times take longer, as they are dependent upon the responsiveness and cooperation of the individuals being contacted for information. A contact that is out of the office, hard to reach, or does not promptly return our phone calls can result in delays. Drug screening can at times take longer, as it is dependent upon the specific site you visited, also. Please remember that 3 to 5 days refers to business days and standard business hours; weekends are not included. If you have concerns regarding the time that has elapsed, please contact us at studentcheck@precheck.com to check your background report’s status.

Contact Client Support

Please tell us a little about yourself and we’ll contact you as soon as possible. If you are a job applicant or student, please use the Candidate Support menu or the Student Support menu to the left.